Gunworks Shipping & Return Policy
Gunworks Research and Development warrants to the original purchaser that their firearm is manufactured free of defects in material or workmanship; and for a period of sixty (60) days after the date of purchase agrees to repair or replace (at our discretion) with same or comparable quality model firearm. Gunworks Research and Development reserves the right to; determine what constitutes the unreasonable or excessive use of the firearm; to inspect, examine, and/or test the firearm to assess any claim made under the Limited Warranty.
This warranty is void if the firearm has been abused, misused, damaged by accident, fired with hand loaded and/or reloaded or improper non-SAAMI standard ammunition or obstruction in the barrel, or damaged by failure to provide reasonable and necessary maintenance. This warranty does not apply to normal wear of any parts, including metal, wood, plastic, rubber, other materials, or of the surface finish; this warranty is also void if any unauthorized repair and/or alteration has been performed on the firearm. Gunworks Research and Development reserves the right to; determine what constitutes the unreasonable or excessive use of the firearm;
Limitation of Damages
Except where prohibited by law, Ithaca Gun Company will not be liable for any loss or damage arising from the use of this firearm, whether direct, indirect, consequential, or punitive. This warranty gives only the original purchaser specific legal rights; other rights may also be available, which may vary from state to state.
Regarding items sold but not manufactured by Gunworks: We are not responsible for manufacturer’s warranty if a company closes or is purchased by another firm.
SHIPPING AND RETURN POLICIES
Shipping is free unless otherwise noted.
We only ship to addresses in the U.S., we will not ship firearms to Post Office Box addresses.
All firearms must be shipped to Federal Firearms License Dealer (FFL).
In-stock firearms ship within 1-2 business days of receipt of all required payment, information and paperwork.
Custom firearm shipping time varies greatly and will be discussed with you when you order.
All returned items must have an RMA#, which is assigned by Gunworks.
Call or email to discuss the return and obtain an RMA#.
The RMA# should be written on the outside of the box near the shipping label.
Returns without an RMA# will be refused.
Returns must be unfired, unused and in the exact condition in which it was shipped. This includes accessories.
We do not accept COD shipments.
Shipping and transfer fees are nonrefundable.
10% restocking fee on all returned items unless otherwise discussed.
Any firearm returns must include a photo copy of the front and rear of your driver’s license.
Firearms that are sent back without an RMA# and photo ID will be turned over to the ATF.
All returns may be subject to a 20% restocking fee.
There are no returns on items 10 days after delivery.
Please be sure of your purchase before ordering.
Cancelled firearm orders subject to $45.00 cancellation fee.
Non-firearm cancellations subject to 10% restocking fee.
Cancellation may be requested via email or phone. Email requests must contain the order number, name, reason for the cancellation and the word “Cancellation” in the subject line.
There is no guarantee your order will be cancelled.
Gunworks Research and Development, LLC
1920 Bumford Rd.
Marion, OH 43302-9417